Every year, leadership teams invest real time and energy into strategic planning — retreats, interviews, stakeholder input, late nights refining language. Then the plan gets finalized, formatted, and distributed. And... read more →
Most every organization has done a SWOT analysis at least one. Most have done it badly. The typical approach: someone puts four quadrants on a whiteboard, the team shouts out... read more →
Every team has the person who dominates. The one who won't speak up. The two who keep clashing. And usually, nobody can quite explain why. After more than 15 years... read more →
The retreat was productive. Your team was engaged. Decisions were made. Action items were documented. Everyone left feeling aligned and energized. Three months later, nothing has moved. The action items... read more →
In a recent post, I wrote about why membership growth is a strategy problem — not a marketing problem. The real challenges associations face — generational shifts, industry consolidation, competition... read more →
When to use focus groups, surveys, or town halls — and why most organizations get the sequence wrong. Most organizations start with a survey. It's fast, it's easy, and it... read more →
Why the most expensive mistake in strategic planning isn't hiring a facilitator. It's not hiring one. Here's a scenario we hear all the time. An organization decides it's time for... read more →
Last year, we facilitated customer focus groups for a distributor trying to understand why priority customers weren't giving them more business. The company had strong relationships, solid product availability, and... read more →
Over the past 20 years, I've facilitated board retreats, leadership offsites, strategic planning retreats, post-crisis regrouping sessions — across every sector. Some of them transformed how organizations operated. Others felt... read more →
Understanding the Key Differences — and Choosing the Right Professional for Your Goals You know your organization needs outside help. Maybe your team is stuck, your plan needs a reset,... read more →