In a recent post, I wrote about why membership growth is a strategy problem — not a marketing problem. The real challenges associations face — generational shifts, industry consolidation, competition... read more →
When to use focus groups, surveys, or town halls — and why most organizations get the sequence wrong. Most organizations start with a survey. It's fast, it's easy, and it... read more →
Why the most expensive mistake in strategic planning isn't hiring a facilitator. It's not hiring one. Here's a scenario we hear all the time. An organization decides it's time for... read more →
Last year, we facilitated customer focus groups for a distributor trying to understand why priority customers weren't giving them more business. The company had strong relationships, solid product availability, and... read more →
Over the past 20 years, I've facilitated board retreats, leadership offsites, strategic planning retreats, post-crisis regrouping sessions — across every sector. Some of them transformed how organizations operated. Others felt... read more →
Understanding the Key Differences — and Choosing the Right Professional for Your Goals You know your organization needs outside help. Maybe your team is stuck, your plan needs a reset,... read more →
Room setup is one of the most overlooked decisions in meeting planning — and one of the most consequential. The way people are arranged in a room shapes how they... read more →
A retreat is one of the few times your entire team is in the same place, away from the daily noise, with the space to think and work together. The... read more →
Not every meeting needs a professional facilitator. But some absolutely do. Here's how to tell the difference. Let me be upfront: most of your meetings don't need someone like me... read more →
Your mission, vision, and values aren't just statements on your website. They're the foundation your strategic plan is built on. If they're outdated, unclear, or missing entirely, the plan suffers.... read more →